Discover and prioritize
Identify high-value Copilot and agent use cases, assess data and licensing readiness, define measurable outcomes, and choose the appropriate Microsoft delivery surface.
Microsoft / Agents & Copilot
Create agents that can understand, act, and stay governed.
Implement Microsoft 365 Copilot, Copilot Studio, and Microsoft Foundry agent solutions around real workflows, approved knowledge, and secure actions.
An agent needs more than a prompt. It needs a job, trusted context, safe tools, and an owner.
We identify the right experience for each use case, from employee productivity to team and enterprise agents. The implementation connects knowledge and actions while keeping identity, data policies, environment strategy, evaluation, and human approval explicit.
What we deliver
Build and connect
Create agents with Copilot Studio or Microsoft Foundry, ground them in approved knowledge, and connect Microsoft and external systems through connectors, flows, APIs, or MCP tools.
Govern and improve
Design environments, data policies, authentication, ALM, evaluation, monitoring, approvals, and release gates. Reassess new Microsoft capabilities against the roadmap as they become production-ready.
An illustrative use case
Turn a service question into a governed, cross-system resolution.
An agent retrieves approved knowledge, gathers account context, proposes the next step, and invokes only the permitted workflow. A person approves consequential actions, and every result is logged for review.
The final design depends on your systems, permissions, licensing, and agreed scope.
A practical starting point
Start with a Copilot and agent opportunity workshop.
What you can expect
A prioritized agent portfolio, reference architecture, working implementation, tool and knowledge contracts, evaluation results, governance model, release plan, and operating playbook.
Architecture & implementation
Choose the right agent surface, then engineer the controls around it.
Microsoft 365 Copilot, Copilot Studio, and Microsoft Foundry solve different parts of the agent landscape. We match the use case to the correct runtime, data boundary, and delivery model.
Readiness and use-case portfolio
We map the task, users, knowledge, actions, risk, licensing, channels, and expected outcome. Microsoft 365 Copilot readiness includes identity, content permissions, information hygiene, adoption, and measurement; custom agents require additional tool and lifecycle decisions.
Copilot Studio implementation
We design instructions, topics where deterministic control is useful, generative orchestration, approved knowledge sources, connectors, agent flows, authentication, channels, and escalation. Tools are narrow business operations with defined inputs, permissions, side effects, errors, and audit data. Copilot Studio overview ↗
Professional agents with Microsoft Foundry
For code-first or mission-critical scenarios, we assess Microsoft Foundry models, Agent Service, hosted agents, evaluations, observability, content safety, and integration architecture. The choice between Copilot Studio and Foundry is based on workflow, extensibility, runtime, governance, and team operating model. Microsoft Foundry ↗
Knowledge, APIs and MCP
We separate retrieval from action. Knowledge sources receive permission, freshness, citation, and relevance tests. Connectors, custom APIs, Power Automate, Logic Apps, Azure Functions, and MCP tools receive identity, schema, timeout, idempotency, and recovery contracts.
Zoned governance and ALM
We can map personal, partnered, and professional agent development to separate Power Platform environments, data policies, maker access, publishing approvals, source control, and monitoring. Higher-risk agents receive stronger review and operational commitments. Copilot Studio security and governance ↗
Evaluation and release intelligence
We test representative tasks, groundedness, tool selection, denied access, prompt injection, ambiguous instructions, duplicate requests, unavailable dependencies, escalation, latency, and cost. New Microsoft features enter the roadmap only after tenant availability, licensing, limitations, and production readiness are confirmed.
Frequently asked questions
Clear answers before we begin.
Which Microsoft agent technologies does SilverSoft implement?
SilverSoft can work with Microsoft 365 Copilot readiness and extensibility, Copilot Studio agents, Power Platform connectors and flows, and Microsoft Foundry agent solutions. The right option depends on users, channels, data, actions, risk, extensibility, and operating model.
How does SilverSoft govern Copilot Studio agents?
Governance can include Power Platform environment zones, data policies, maker and administrator roles, connector controls, authentication, publishing approvals, ALM, monitoring, transcript and data handling, and risk-based human oversight.
How does SilverSoft keep implementations aligned with new Microsoft capabilities?
SilverSoft reviews new capabilities against tenant and regional availability, licensing, preview or production status, limitations, security, and business value before adding them to an implementation roadmap.